By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our website

Improve, personalize, and expand our website

Understand and analyze how you use our website

Develop new products, services, features, and functionality

Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

Send you emails

Find and prevent fraud

Usage of "cookies"

We use "cookie" technology that allows our to recognize your browser, distinguish you from other customers, and enhance and personalize your online shopping experience. Cookies help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction so that we can improve our website design, products, services and campaigns. In this case also, third-parties are contractually prohibited from using your information of browsing history and product interest in any manner other than helping Sultan.

If you prefer, you can change the settings on your browser to prevent cookies being stored. This may, however, may prevent you from taking full advantage of .

Third-party links may contain links to/from the websites of our parent brand, sister brands, partners, social media sites, and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Please check their policies before you submit any personal data on their websites.

Please note that terms & conditions might change anytime. Therefore, please check the terms & condition every time you place an order.

Order Policy:

  • Order is possible for available items only.
  • Paid orders cannot be cancelled or refunded, for both Cash on Delivery (COD) & Online Payments.
  • Home Delivery orders will be processed after the confirmation from our Customer Care representative.
  • Please contact our Customer Care for any kind of order related issues.

Customer Care contact number: 01847419966 (Saturday-Thursday, Time: 10:00 AM-8:00 PM)

Pricing policy:

  • Price of a product might vary in Sultan retail stores & website due to periodic promotional offers.
  • Technical error in pricing information might take place due to system malfunction. In such situation, Sailor has the authority to cancel the order. We apologize for any inconvenience that may occur.


Order Cancellation Policy - Reserving the Right to Cancel

At our e-commerce store, we strive to provide a seamless and efficient shopping experience for all our customers. While we make every effort to fulfill all orders, we reserve the right to cancel an order under certain circumstances. Please take a moment to review our order cancellation policy outlined below:

1. Order Cancellation by Us:
We may cancel your order if any of the following situations occur:
a. Unforeseen Circumstances: In the event of unforeseen circumstances such as natural disasters, extreme weather conditions, supplier issues, or any other situation beyond our control that prevents us from fulfilling your order, we reserve the right to cancel it.

b. Product Unavailability: Despite our efforts to maintain accurate inventory, there may be instances where a product becomes unavailable or out of stock after you have placed your order. In such cases, we reserve the right to cancel the order. We will make every effort to notify you promptly and offer suitable alternatives or a refund (See refund Policy).

c. Fraudulent Activity: If we suspect any fraudulent activity associated with an order, including unauthorized use of payment information or any other suspicious behavior, we reserve the right to cancel the order for security reasons. We may also take appropriate legal actions as necessary.

d. Violation of Policies: Orders that violate our terms of service, including any attempts to exploit pricing errors, abuse discounts, or engage in any prohibited activities, may be canceled at our discretion.

e. Pricing or Description Errors: In the event of pricing errors or inaccuracies in product descriptions, we reserve the right to cancel an order. We will promptly notify you of any such discrepancies and provide you with the option to proceed with the order at the corrected price or cancel it for a full refund.

2. Communication and Notification:
In the event that we need to cancel your order, we will make every effort to notify you as soon as possible using the contact information provided during the order placement. We may reach out to you via email, phone, or any other communication method available. It is your responsibility to ensure that the provided contact details are accurate and up to date.

3. Refunds for Canceled Orders:
If we cancel your order, a full refund will be issued using the original payment method used during the order placement. Please note that it may take some time for the refund to be processed and reflected in your account, depending on your payment provider.

4. Limited Liability:
While we strive to provide accurate and up-to-date information on our website, including product availability and pricing, errors or inaccuracies may occur. We reserve the right to correct any errors, inaccuracies, or omissions, and to modify or update information at any time without prior notice. We shall not be held liable for any direct or indirect damages or losses arising from such errors or cancellations.

We appreciate your understanding and cooperation regarding our order cancellation policy. If you have any further questions or concerns, please don't hesitate to contact our customer support team, who will be happy to assist you.

 Color Inconsistency:

We have tried our best to portray the accurate color of the products on website. However, still customers might experience color inaccuracy due to monitor discrepancies.

Information Inconsistency Disclaimers:

The website might display inaccurate information regarding product price, availability, pictures, size & color at times due to technical malfunctions. Sultan reserves the authority to correct & update that information from time to time.

Shipping Policy:

We are committed to delivering your order accurately, in good condition, and on time.

Please note our shipping policy as follows:

  • Inside Dhaka delivery: Deliver within 1-3 business days
  • Outside Dhaka delivery: Deliver within 5-7 business days
  • Delivery Charge Condition Applied**.

    **Conditions Applied.

Please note that we are associated with a shipping company to deliver orders. Hence, the delivery process is not completely in our control. We apologize for occurrence of any damage & promise to compensate for it. 

Payment Method(s):

At Sultan Lifestyle, we aim to provide you with a convenient and hassle-free shopping experience. To ensure smooth transactions, we offer various payment methods for your convenience. Our preferred method is Cash on Delivery (COD), which allows you to pay for your order in cash at the time of delivery. However, in certain circumstances, we may request partial or full payment in advance to ensure the best service for our valued customers. Below is a detailed description of our payment methods:

1. Cash on Delivery (COD):
Cash on Delivery (COD) is our most preferred payment option. With COD, you can pay for your order in cash at the time of delivery. This method is particularly convenient for those who prefer not to use online payment options or want to inspect the product before making the payment.

2. Partial or Full Payment in Advance:
While our primary payment method is COD, there might be situations where we request partial or full payment in advance. These circumstances typically arise when:

a. Customized or Made-to-Order Products:
For products that require customization or are made-to-order, we may ask for partial or full payment in advance. This ensures that the production process can begin, and your order can be prioritized.

b. Large or High-Value Orders:
In the case of large or high-value orders, we may request a partial payment in advance as a security measure. This is to ensure the commitment of both parties and to protect against any potential order cancellations.

c. Remote Locations or Special Deliveries:
In some remote locations or areas with limited courier services, we may request partial payment in advance to cover the delivery costs and secure the order.

d. High Demand or Limited Stock Items:
For items in high demand or with limited stock availability, we may ask for full payment in advance to reserve the product for you.

Rest assured, any request for partial or full payment will be communicated to you clearly during the ordering process. Your convenience and satisfaction are of utmost importance to us, and we strive to be transparent in all payment-related matters.

For further inquiries or to discuss payment options for your specific order, please don't hesitate to contact our customer support team at +8809683 000 333. You are requested to send a message to the same number mentioning the issue if we cannot receive the call. . We are here to assist you and provide all the necessary information to make your shopping experience with Sultan Lifestyle enjoyable and stress-free.

Refund Policy:
  • If we are unable to deliver any paid order of our customer in that case we Refund the amount to our customer.
  • We also suggest alternative products according to our customers preference. But, if it doesn't meet our customers expectation then we refund the amount. 
  • We refund the full amount within 10 working days.  
Return Policy:
  • At Sultan Lifestyle, we want you to have a satisfying shopping experience. To ensure this, we have a clear and transparent return policy. Kindly review the following points to understand our return process fully:

    1. Returns must be done in front of the delivery person:
    When returning a product, we kindly request that you initiate the return process in the presence of the delivery person. This allows us to verify the condition of the item at the time of return and ensures a smooth and efficient return process.

    2. No returns for once delivered items:
    Once a product has been successfully delivered and accepted by the customer, we do not accept returns for reasons other than those mentioned in point 3 below. Please inspect your items carefully upon delivery to avoid any inconvenience.

    3. Returns are allowed within 3 days in case of wrong/faulty product(s). Proof of the issue is required:
    We understand that unforeseen circumstances may occur, and in such cases, we offer returns for wrong or faulty products. If you receive an incorrect or damaged item, please contact our customer support within three days of receiving the order and provide evidence, such as clear images or videos showcasing the issue.

    4. No returns for discounted item(s):
    We do not accept returns for products purchased at a discounted price. All discounted items are final sale and cannot be returned or exchanged, except in cases of wrong or faulty products as mentioned in point 3.

    5. Customers are requested to order carefully with their accurate size:
    We highly advise customers to double-check their sizing information before placing an order. It is essential to provide accurate measurements to ensure a proper fit. If a return is requested due to a size mistake on the customer's end, the customer will be responsible for bearing the return and redelivery charges.

    Please note that Sultan Lifestyle reserves the full authority of the decision regarding all returns. Our team will carefully assess each return request based on the provided information and evidence. We strive to make the return process as smooth as possible, and your cooperation in following these guidelines is greatly appreciated.

    For any return-related inquiries or to initiate a return, please reach out to our customer support team at +8809683 000 333. You are requested to send a message to the same number mentioning the issue if we cannot receive the call.  We are here to assist you throughout the process and ensure your satisfaction with our products and services.

    Thank you for choosing Sultan Lifestyle for your shopping needs. Happy shopping!

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